Frequently Asked Questions (FAQs)

What is NEOMODEST?

Answer: NEOMODEST is an innovative e-commerce fashion brand offering a wide range of modest clothing and lifestyle products at competitive prices. We cater to businesses of all sizes, providing high-quality products and excellent customer service.

What types of products do you offer?

Answer: At NEOMODEST, we offer a diverse range of products, including womenswear, menswear and kids'clothing, accessories, toys, home and office goods and sports items etc. Our product selection is constantly evolving to meet the needs of our customers.

How do I place an order?

Answer: To place an order, simply browse our products, add the items you wish to purchase to your cart, and follow the checkout process. You can also contact our customer service team for assistance.

Do you offer wholesale pricing?

Answer: Yes, we offer competitive wholesale pricing for businesses. Please contact our sales team on WhatsApp to discuss pricing and discounts for bulk orders.

If you're a new seller and want to sell our branded products on e-commerce stores or marketplaces like eBay, Amazon, TikTok shop etc, you can join our new sellers' group on WhatsApp and get free guidance on how to set up your stores and sell products without investing huge amount on your stocks. You can buy minimum stocks from us and for new sellers, we've different packages to choose from. Click on the WhatsApp link to discuss your requirements.

What is your return policy?

Answer: We strive to ensure that our products meet the highest standards of quality. If you're not satisfied with your purchase, please refer to our return policy page for details on returns and refunds.

How do you ship your products?

Answer: We use various shipping carriers including UPS, Evri, Royal Mail, Yodel etc. to deliver our products worldwide. Shipping times vary depending on your location.

How can I track my order?

Answer: Once your order has shipped, you'll receive tracking information via email. You can use this to track the status of your order.

Do you offer customer support?

Answer: Yes, our customer support team is available to assist you with any questions or concerns. You can contact us via email, WhatsApp, or through our website Chat options.

Is my personal and payment information secure?

Answer: Absolutely. We take the security of your information seriously and use industry-standard encryption to protect your data.

Can I cancel or modify my order?

Answer: Please contact our customer service team as soon as possible if you need to cancel or modify your order. We'll do our best to accommodate your request.

Is NEOMODEST LIMITED a female owned business?

Yes, NEOMODEST is a female owned company founded by Afroja K who's a laywer, legal researcher and UK-accredited sales consultant. Afroja has professional experience in digital marketing, AI fashion, e-commerce store management, customer service, criminal justice, human rights, digital and Blockchain fashion, sustainable fashion and content writing. She also offers free mentorship to our new sellers to sell on e-commerce marketplaces like eBay, Amazon,TikTok shop etc.

Find answers to frequently asked questions about our products, ordering, shipping, returns, and more.

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