Frequently Asked Questions (FAQs)

Frequently Asked Questions

Everything you need to know about shopping with neomodest — your destination for premium modest fashion, crafted for the modern woman.

About neomodest

Who is neomodest?

Neomodest is a London-based luxury modest fashion brand offering a curated collection of abayas, modest dresses, hijabs, scarves, and accessories. We design for women who value elegance, quality, and modesty — without compromise.

Where are you based?

We are based in the United Kingdom. Our collections are available online with worldwide shipping, and we proudly serve customers across the UK, Europe, the Middle East, North America, and beyond.

What makes neomodest different?

Every piece in our collection is thoughtfully designed to meet the highest standards of quality and modesty. We combine contemporary luxury aesthetics with modest sensibilities — creating fashion that is both timeless and on-trend. We are not a fast-fashion brand; we are committed to considered, premium design.

Orders & Shipping

Do you ship internationally?

Yes. We ship worldwide. International orders are carefully packaged and dispatched from London. Delivery times and costs vary by destination and are calculated at checkout.

How long will my order take to arrive?

Our orders typically arrive within 7-14 working days. International delivery times vary by destination — estimated timeframes are shown at checkout. For pre-order items, estimated dispatch dates are clearly stated on the product page.

Can I track my order?

Yes. Once your order has been dispatched, you will receive a confirmation email with your tracking details so you can follow your parcel every step of the way.

Returns & Exchanges

What is your returns policy?

We want you to love your neomodest pieces. If you are not completely satisfied, we accept returns on eligible items within 14 days of delivery, provided they are unworn, unwashed, and in their original condition with all tags attached. Please contact us to initiate a return.

How do I start a return or exchange?

Get in touch with our team via WhatsApp or through our contact page and we will guide you through the process.

Products & Sizing

How do I find the right size?

Each product page includes a detailed size guide to help you find your perfect fit. If you are between sizes or need further guidance, please reach out to our team — we are happy to advise.

Are your fabrics ethically sourced?

Quality and integrity are at the heart of neomodest. We work with carefully selected suppliers and are committed to responsible sourcing practices. We are continuously working to improve our sustainability standards.

Do you restock sold-out items?

Popular pieces do sell out quickly. We recommend signing up to restock notifications on the product page or following us on social media to be the first to know when items return.

Wholesale & B2B

Can I stock neomodest in my boutique or store?

Yes — we welcome wholesale enquiries from luxury boutiques, fashion retailers, and brands looking to diversify their collections with premium modest fashion. We are a UK-based supplier with the capacity to serve both local and international retail partners. Apply for a wholesale account here or contact us directly on WhatsApp.