Frequently Asked Questions (FAQs)

What is NEOMODEST?

NEOMODEST is an innovative London-based e-commerce fashion brand offering a wide range of modest clothing and lifestyle products at competitive prices. Founded in 2022 by Afroja K, we cater to individuals and businesses of all sizes, providing high-quality products and excellent customer service. NEOMODEST LIMITED is registered in England and Wales (Company No. 14478117).

Is NEOMODEST a female-owned business?

Yes. NEOMODEST is proudly female-owned and founded by Afroja K — a lawyer, legal researcher, and UK-accredited payment consultant with professional experience in digital marketing, payment consultancy, business funding, AI fashion, e-commerce management, sustainable fashion, and content writing. Afroja also offers free mentorship to new sellers looking to sell on marketplaces like eBay, Amazon, and TikTok Shop.

What types of products do you offer?

At NEOMODEST, we offer a diverse and growing range of products including:

Womenswear – abayas, dresses, hijabs, scarves, swimwear, and modest outfit sets
Menswear – robes, coats, casual and smart clothing
Kids' clothing and accessories
Bags, shoes, and fashion accessories
Home & garden décor
Sports and outdoor wear
Gifts and lifestyle products

How do I place an order?

Simply browse our collections, add items to your cart, and follow the checkout process. If you need assistance, our customer service team is available via WhatsApp, email, or our website chat.

Can I cancel or modify my order?

Please contact our customer service team as soon as possible if you need to cancel or modify your order. We will do our best to accommodate your request before the order is dispatched.

How do you ship your products?

We ship worldwide using trusted carriers including Royal Mail, UPS, Evri, and Yodel. Delivery times vary depending on your location. Please refer to our Shipping Policy for full details.

How can I track my order?

Once your order has been dispatched, you will receive tracking information via email. Use the tracking number provided to monitor your delivery status with the relevant carrier.

What is your return policy?

We offer a 14-day return policy. Items must be returned in their original condition with tags and packaging intact. Refunds are processed within 10 business days of receiving the returned item. Please visit our Return Policy page for full details.

Do you offer wholesale pricing?

Yes, we offer competitive wholesale pricing for businesses. Contact our sales team via WhatsApp to discuss pricing and discounts for bulk orders. You can also create a B2B account for access to wholesale pricing directly on our store.

Can I sell NEOMODEST products on marketplaces like eBay, Amazon, or TikTok Shop?

Yes! If you're a new seller looking to sell our branded products on e-commerce marketplaces, you can join our sellers' group on WhatsApp for free guidance on setting up your store and selling without large upfront stock investment. We offer flexible packages for new sellers.

Is my personal and payment information secure?

Absolutely. We take the security of your information seriously and use industry-standard SSL encryption to protect your data. Our store is fully GDPR and CCPA compliant. Please review our Privacy Policy for full details.