Shipping policy

Preorder & Dispatch

All orders are currently operating on a preorder basis. Please allow up to 4 weeks from your order date for dispatch. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

UK Shipping

  • Standard Tracked: estimated 2–5 working days after dispatch
  • Express Tracked: estimated 1–2 working days after dispatch
  • Rates calculated at checkout based on order value/weight

International Shipping

We ship to select countries across our key markets. International orders are sent via tracked courier services only. Estimated delivery times vary by destination — typically 5–14 working days after dispatch. Rates are calculated at checkout and vary by region.

Please note: International customers may be subject to local customs duties and import taxes, which are the responsibility of the recipient.

Tracking All orders include tracking. Your tracking number will be emailed once dispatched. You can track your order via the carrier's website.

However, we aim to provide fast delivery and better customer experience as we grow.

We encourage our customers to leave a note during checkout if they've any specific needs or contact us before or just after placing an order so that we can try our best to accommodate their needs.

Please be noted that we might not be able to help with faster delivery if you don't inform us in advance while placing orders.

Please be aware that shipping might be delayed due to uncertain events like war and regional conflicts since our orders are shipping from both domestic and regional warehouses. If you’re worried about any shipping delays, please contact our team on WhatsApp, live chat or via email.

We reserve the right to stop shipping to any locations for any uncertain events as long as our customers aren't affected by such decisions. For any further shipping information, please follow the instructions at checkout.

Questions? Contact us via our contact page or WhatsApp.