Shipping policy
At NEOMODEST, we aim to make your shopping experience as smooth and reliable as possible. We offer tracked delivery to the UK and selected international destinations.
United Kingdom
- Standard shipping: £5.99
- Free shipping: On all UK orders over £99
International Shipping
We ship to selected destinations across Europe, the Middle East, North America and Oceania.
- Standard international shipping: £15.00
- Free shipping: On international orders over £150
International shipping availability and any applicable delivery information will be confirmed at checkout.
Delivery Times
Estimated delivery is 7–14 working days from dispatch.
All orders are fully tracked. Your tracking number will be emailed to you once your order has been dispatched, allowing you to monitor your delivery through the relevant carrier’s website.
Please note that estimated delivery times are provided as a guide and may be affected by circumstances outside our control, including carrier delays, customs processing, adverse weather, public holidays, or other unforeseen events.
Tracking
All NEOMODEST orders include tracking. Once your order has been dispatched, we will email you your tracking information.
If you have not received your tracking information or have concerns about the progress of your delivery, please contact our team via our Contact page, WhatsApp or Live Chat.
Delivery Requests
We understand that customers may sometimes have specific delivery requirements.
If you require your order by a particular date or have any specific delivery needs, we encourage you to:
- Leave a note during checkout; or
- Contact us via WhatsApp, Live Chat or our Contact page before, or immediately after, placing your order.
While we will always do our best to accommodate reasonable requests, we cannot guarantee faster delivery. If you require an order urgently, please contact us before placing your order so we can advise whether your requested timeframe is achievable.
International & Regional Delivery
Some NEOMODEST orders may be dispatched from domestic or regional warehouses, depending on product availability and your delivery destination.
Delivery may occasionally be affected by international events, including war, regional conflicts, political or transport disruptions, customs restrictions and other circumstances beyond our control.
Where necessary, NEOMODEST reserves the right to temporarily suspend shipping to certain destinations where continuing to ship may present significant operational or delivery risks. We will take reasonable steps to ensure that customers are not adversely affected by such decisions and will provide relevant information where applicable.
For the most up-to-date shipping information and available destinations, please follow the delivery options and instructions shown at checkout.
Customs & Import Charges
For international orders, customs duties, import taxes or other charges may apply depending on the destination country. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
Customers are responsible for ensuring that the delivery address and contact information provided at checkout are accurate.
Our Commitment
As NEOMODEST grows, we are continually working to improve our delivery network, provide faster shipping options and offer an even better customer experience.
If you have any questions about shipping or delivery, please contact our team through our Contact page, WhatsApp or Live Chat. We will be happy to assist you.
